Shipping Policy

Teralake Shipping Policy

Thank you for choosing Teralake! We are committed to providing global shipping services to ensure that you receive our carefully designed jewelry and crystal products with convenience. Below is our shipping policy：

1. Does Teralake ship to my country/region?

Teralake primarily ships to the United States and most countries worldwide.

2. What is the shipping fee?

  • Free Shipping: We offer free shipping to most regions!
  • Special Cases: For items valued under $10, a shipping fee of $18 will apply.
  • Promotional Events: During promotional seasons, we will offer sitewide free shipping, so please stay tuned for our latest updates!

3. How long will it take for my order to arrive?

Total delivery time = Processing Time + Shipping Time
(Excluding customs delays, weekends, holidays, and any unforeseen circumstances)

  • Processing Time: 2-5 business days
  • Standard Shipping Time: 10-20 business days
  • South America and Russia Federation: Due to shipping and customs issues, shipping may take more than 1 month.

4. How can I track my order?

Once your order has been shipped, we will send you an email notification with relevant information. You can track your order on our website.
Note: Tracking information may take 1-2 business days to update.

5. What if my package doesn’t arrive?

If you have not received your package within 30 days after shipping, please contact Teralake.home@gmail.com. We will handle it as soon as possible, or we will issue a full refund.

6. Our Shipping and Monitoring Process

At Teralake, we are dedicated to providing the best shipping and monitoring experience. Every day, we process numerous orders, ensuring that each package reaches you on time and in perfect condition.

Second-Stage Logistics Model

Your order will first be processed in our warehouse located in Tibet, and then shipped to a monitoring center in Shanghai or Zhejiang for the next phase of logistics delivery. With our unique monitoring process, your package will undergo careful inspection and protection. After passing all necessary quality checks, it will be shipped to your desired location as quickly as possible.

We are always committed to providing you with a fast and secure shopping experience. If you have any questions, feel free to contact our customer service team.